3-1-1 Info

The following are the principal functions of the 311 system:

  • Provide information regarding City events and programs.
  • Receive requests for City Services and forward them to the appropriate departments.
  • Process non-emergency Police reports.
  • Serve as the Back-up Facility for the 911 Center.
  • You can call 311 to find out what Police District and beat you live in, as well as the date, time and location of your next beat meeting.

In addition, 311 allows you easy access to non-emergency police services, from filing police reports to talking to police personnel in your district. Remember, if the incident that you are reporting has occurred and the offender is gone from the scene you call 311.

However, if the incident you are reporting is occurring now, and the presence of a police officer will help resolve it, (writing a parking ticket, quieting loud neighbors, etc.) dial 911.

311 operators can tell you what political district (federal, state or municipal) you live in, as well as the address and telephone number of your Alderman, so you can forward your questions and/or concerns.

311 operators can provide information on City and neighborhood events, including parades, Grant and Millennium Parks festivals, Chicago Public Library programs and more.

Residents of Chicago can call 311 to request numerous City Services. Some of these services include the need for garbage cans (to prevent presence of rats in a neighborhood), reporting stray animals that are a threat to the community, and towing abandoned vehicles.

Those who find themselves homeless; can call 311 to request information about shelters from the Department of Human Services. Remember, it is important to relay as much information as possible to the operator so that the City can service you as quickly and efficiently as possible.

The City of Chicago offers Chicago residents a variety of programs designed to improve the quality of life. These programs include "City Mortgage" which is a Department of Housing program that helps low and middle income families secure low interest mortgages with small down payments.

The Tax Assistance Center offers advice on how to fill out complicated tax forms and determine if individuals are eligible for benefits such CIS the Earned Income Tax Credit. For more information on these programs, simply call 311.

Finally, if you are unsure where to go for services and programs within the City of Chicago, or to which department you should direct your questions and/or concerns, 311 operators will be able to direct you to the appropriate parties.

Download a Quick Reference Phone List
CAPS Meeting Guide
Tips on Calling 911 and 311

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